Privacy Policy

Effective Date: November 7, 2026

SYP TEA (“we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.

SYP TEA operates within the Pure Needs & Co. umbrella of brands. This Privacy Policy explains how personal information is collected, used, shared, and protected when you visit www.syptea.com, purchase our products, subscribe to communications, or contact us.

1. INFORMATION WE COLLECT

We may collect the following information:

Personal and contact information: Name, email address, telephone number, and billing and shipping addresses.
Purchase information: Products ordered, transaction details, order history, and shipping information.
Communications: Information submitted through contact forms, customer inquiries, reviews, or other correspondence.
Marketing information: Email subscriptions, preferences, and records of consent.
Website information: IP address, browser and device information, website activity, and information collected through cookies or similar technologies.

Payment information is processed through the payment services connected to our Wix storefront. We do not intentionally retain complete payment card numbers in our own customer service records.

2. HOW WE USE YOUR INFORMATION

We use personal information as reasonably necessary to:

Process payments, fulfill orders, and arrange delivery.
Provide customer service and respond to inquiries.
Operate, maintain, secure, and improve our website.
Send transactional messages and, where permitted, promotional communications.
Manage email subscriptions and communication preferences.
Analyze website performance and customer engagement.
Prevent fraud, resolve disputes, and comply with legal obligations.

We will provide additional notice or obtain consent for other uses when required by law.

3. SERVICE PROVIDERS AND INFORMATION SHARING

Our website operates through Wix, and we use Flodesk for certain email communications.

We may share relevant information with service providers that support website hosting, payment processing, order fulfillment, shipping, email communications, analytics, security, and business operations.

We may also disclose information when required by law, to protect legitimate legal interests, or in connection with a business transaction such as a merger or sale.

Service providers may process information on our behalf or under their own privacy policies, depending on their role.

We do not disclose personal information to third parties merely because they request it.

4. EMAIL COMMUNICATIONS AND PURE NEEDS & CO.

SYP TEA and Pure Needs & Co. are distinct businesses within the same brand ecosystem.

Certain website links and signup forms may direct visitors to Pure Needs & Co. communications. Information submitted through those forms may be collected and used by Pure Needs & Co. for the purposes described at signup.

Subscribing to SYP TEA communications does not automatically mean you have subscribed to Pure Needs & Co. communications, or vice versa, unless this is clearly disclosed and any legally required consent is obtained.

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in the message. Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary.

5. COOKIES AND WEBSITE TECHNOLOGIES

Our website and service providers may use cookies and similar technologies for essential website functions, shopping cart operations, security, preferences, and website performance.

Analytics or advertising technologies may also be used where enabled.

You may manage certain cookies through your browser or available website privacy controls. Where required by law, we will obtain consent for nonessential technologies and provide applicable privacy choices.

6. DATA SECURITY AND RETENTION

We use reasonable measures intended to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no electronic system or transmission can be guaranteed completely secure.

We retain information for as long as reasonably necessary to fulfill orders, provide services, maintain required business records, comply with legal obligations, resolve disputes, and protect legitimate business interests.

When information is no longer required, we take appropriate steps to delete, anonymize, or otherwise securely manage it, subject to applicable legal requirements.

7. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of your personal information, and to exercise other privacy choices.

Certain laws may also provide rights concerning data portability, targeted advertising, the sale or sharing of personal information, or appeals of privacy request decisions.

To submit a request, contact hello@pureneedsco.com with the subject line Privacy Request.

We may take reasonable steps to verify your identity before responding and will honor applicable rights within legally required timeframes, subject to permitted exceptions.

8. CHILDREN'S PRIVACY

Our website is not directed to children under 13, and we do not knowingly collect their personal information in violation of applicable law.

If we become aware of such collection, we will take appropriate action.

9. THIRD-PARTY LINKS AND INTERNATIONAL PROCESSING

Our website may contain links to independently operated websites, including Pure Needs & Co. pages and other external services. Those websites may have their own privacy practices and policies.

Information processed by our technology providers may be stored or handled in the United States or other countries. We will implement any safeguards required by applicable law for international data transfers.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our services, business practices, or legal obligations.

The effective date above will be revised when changes are made. We will provide additional notice or obtain consent when required by law.

11. CONTACT INFORMATION

For questions or requests concerning this Privacy Policy, please contact:

SYP TEA
A brand within the Pure Needs & Co. ecosystem
Website: www.syptea.com
Email: hello@pureneedsco.com
Subject: Privacy Inquiry